FAZZA BASIC · Fazza Holdings Limited

Delete your FAZZA BASIC account

Applies to FAZZA BASIC (Android and iOS) and the Fazza Holdings staff portal

FAZZA BASIC accounts are created by Fazza Holdings for its staff. You can ask for your account and personal data to be deleted at any time, even if you no longer work with us.

How to ask

• In the app: Profile → Request account deletion.
• On the web: use the form below, or email office@fazzaholdings.com from the email address of your account.

What happens next

• We confirm the request with the account’s email address, so nobody else can close your account.
• The account is closed: you are signed out on every device and can no longer sign in.
• Your personal details (name, email, username, phone, job title) are removed from the account and replaced with an anonymous label. We aim to complete this within 30 days.
• Uninstalling the app deletes everything it stored on your phone, including unsent drafts. Unsent drafts cannot be recovered afterwards.

What we keep, and why

Delivery records, attached delivery documents, invoices and their change history are company business and accounting records. We keep them for as long as tax, accounting and audit obligations require; after deletion they show “Former staff member” instead of your name. The security audit log, which records sign-ins and changes, is kept unaltered for security and accounting audit, so its entries may still contain your email address or name as recorded at the time. We also keep your request itself, as the record that we handled it. Database backups are replaced on a rolling basis, so removed details disappear from them within about two weeks. Sign-in attempt records are deleted after 90 days.

See the privacy notice for everything we collect and your other rights.